Refund Policy
Last updated: 4 November 2026
We offer digital files that are delivered immediately after payment. That shapes what we can and
cannot refund.
When we refund or redo
| Situation | What we do |
|---|---|
| The file is missing, corrupt, or the wrong report | We send the correct file, or refund in full |
| The report contains a factual error you can point to | We redo the analysis once at no cost within 48 hours; if the redo does not fix it, we refund |
| You were charged twice | We refund the duplicate in full |
| You bought the wrong report by mistake and have not downloaded it | We refund in full |
When we do not refund
| Situation | Why |
|---|---|
| You disagree with the conclusion | The report is an opinion with stated assumptions. Different readers may reach different conclusions; that is expected, not a defect. |
| You have already downloaded and read the file, and it matches its description | The product was delivered as described. |
| You want a different company covered | Coverage is published before purchase. |
Nothing in this policy removes a statutory right you have in your country of residence. If you are
in the EU or UK, you have a 14-day right of withdrawal for digital content; by starting the
download at checkout you ask us to begin delivery immediately and acknowledge that the right of
withdrawal is lost once the download has started.
How to ask
Email [email protected] with the order number and a
one-line description. We answer within two business days. Refunds are issued by the merchant of
record to the original payment method.